Product Availability
We do our utmost to ensure all products advertised on our web site are in stock. If however we are out of stock we will contact the customer by telephone or email with the option of waiting for the product to be re-stocked, choice of an alternative product or a refund.
Returns
All goods returned to camo2go.co.uk should be in their original condition, packaged and returned within 30 days. Please ensure goods are insured when returning and if goods are faulty, a letter stating the fault and preferred settlement e.g. refund or replacement should accompany the goods. All returns should also include a copy of order confirmation or alternatively order ID/transaction ID.
If goods are being returned in exchange for a different size, please adhere to one of the following to cover return carriage:
- Enclose cheque for £6.50 made payable to Topgun Paintball Ltd.
- Enclose credit/debit card details - card number with expiry date, start date and issue number (if applicable), which will then be debited with the amount of £6.50.
- Contact Camo2Go via telephone with credit/debit card details in order for £6.50 to be debited.
There is a 30 day time limit on any returns unless faulty.
Your statutory rights are not affected.
Damaged Parcel
In the event of a parcel being damaged in transit, please retain the carton and contents intact. Contact our Customer Service Department via email on returns@camo2go.co.uk for further instructions.
Incorrect Goods
Please email returns@camo2go.co.uk before returning any items as collection of goods may be possible. If we ask you to return the item, reimbursement will be made for postal costs.
Back Orders
If an item is not in stock, Camo2Go will back order the item for you. i.e. hold the order until stock is available. In this event you will be informed either via telephone or email and given the option to cancel your order if the waiting time is not convenient. You will be kept updated on availability of your item and due date of stock.
Guarantee
We offer a full refund on items that are not suitable to the customer's requirements in order for you to buy with confidence. All goods returned however, must be in their original packaging and in perfect condition.
Security
We know how important security is to our customers. That’s why we use Paypal, one of the most trusted Internet payment methods. Check this out at www.paypal.co.uk Total encryption and protection for your total peace of mind.
Privacy
The information you trust us with always stays private, we don’t share it with third parties under any circumstance. We will only contact you with newsletters and special offers from time to time, which you will always be given the option to stop.
Camo2Go
78 Coniston Avenue, Sunderland, SR5 1RD
email: sales@camo2go.co.uk Telephone: 0800 652 1394
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